CHICAGO (CBS) – A subway customer has filed a federal lawsuit in Chicago, alleging the sandwich store’s popular “Footlong” subs aren’t really a foot long.
As CBS 2’s Pamela Jones reports, when it comes to Subway sandwiches, size matters to customers.
The lawsuit – which seeks class-action status – includes photos of a Footlong sub that measures less than 11 inches long.
Subway sells Footlong subs at all of its stores, but the lawsuit alleges that’s not what its customers get every time.
It claims the company behind Subway restaurants acted “fraudulently and deceptively,” by pumping out ads that promise Footlong sandwiches, which often turn out to be smaller than advertised.
“They clearly state that the length of the sub is one foot, and I don’t see how it could be any clearer than that,” attorney Tom Zimmerman said.
But Zimmerman said consumers are getting shorted at stores across the country, with sandwiches that are sometimes less than 11 inches.
With a ruler held up next to the sandwich she had just bought, one woman said it appeared her Footlong was only about 10 inches long.
“I think it’s messed up,” she said.